We deeply apologize. To troubleshoot your game issue, we advise you to approach the game's website for the right support.

You can find the game's website from Storms apps by the following steps:
1. Tap Games at the bottom
2. Tap the search icon at the top right to find the game that you encounters an issue
3. Tap into the game
4. Tap Download
5. In Google Play Store, scroll down under Developer contact
6. Tap Website

You should be directed to the game official website, and please address your game issue to their support. Hope it helps!